| About Us . This web site is owned and operated by Happy Glasses who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Happy Glasses 16 High Street Kington Herefordshire HR5 3AX Email: enquiries [at] happyglasses [dot] co [dot] uk . |
| Making A Purchase . Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Currently all transactions are processed through PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. . |
| Shipping And Handling . We currently only ship to UK addresses, with a fixed postage and packing charge of £2.95 per item. This includes a first class Royal Mail parcel service. . |
| Delivery Schedule . We deliver your order right away. We will normally send your order to you within three business days. (Note that our Rayban collection is ordered directly from the manufacturer, so for Raybans we do not have in stock, they will be purchased to order and arrive to you within seven to ten days.) You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. . |
| Tax Charges . For orders made from the UK 17.5% VAT is included in the price. . |
| Guarantee . We guarantee your satisfaction. All of our products come with a year long manufacturer's guarantee. If the item suffers a manufacturing defect within this period, we will either replace the product or give a full refund. . |
| Reaching Us . If you need to reach us, please email us using the link on the store page (enquiries@happyglasses.co.uk). . |
| Privacy Policy . Happy Glasses do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. . |
| Returns Policy 1.All our products are guaranteed against manufacturing defects for twelve months from the date of purchase. 2.If a defect is suspected the customer must return the whole item for inspection and the manufacturer must be given a fair and reasonable time as defined by Happyglasses.org to assess the nature of the fault. 3.If the evidence shows a manufacturing defect was present Happyglasses.org reserve the sole right to replace the product or provide a full refund. 4.In all circumstances the maximum liability of Happyglasses.org will be the full value of the product when purchased. Happyglasses.org will not accept any responsibility for losses relating to lenses glazed into the product by a third party. Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, not including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |