FAQs

What do I do if my Happy Glasses are not suitable?
Return them to us WITHIN 14 DAYS and we will give you a full refund.
Our address is :
16 HIGH STREET, KINGTON, HEREFORDSHIRE, HR5 3AX

How do I know if they will be the right size for me?
For a rough guide look at the size written on your existing frames or on ones you may have tried on in a shop that fit well.The horizontal eyesize and bridge size are usually written on the inside of the arms (sides)
e.g. 48/20 or 54/18. Choose a frame with similar dimensions although it has to be said it is not an exact science.

Where do I take my Happy Glasses to have lenses put in?
To your local Optician (an independent preferably). They will be able to discuss the most suitable lenses for your prescription ,take accurate measurements and fit the frame properly. The amount you have saved by buying happy glasses will offset the lens price in a lot of cases.

Are they guaranteed?
From manufacturing defects, yes. For twelve months. If you think they have broken because they are faulty please return them and we will either replace them or give you a refund.

How does my purchase benefit Vision Aid Overseas?
Once you are happy with your frames and you have kept them for more than 14 days we will make a donation to VAO which will be used to provide a complete pair of spex for someone in real need.

How can you sell them for such a low price? Are they seconds?
No , definitely not .They are all brand new frames bought directly from the manufacturer. Most of the frames are taken from surplus stock at the end of a design cycle which does mean that spare parts or replacements may be limited. We also have very low overheads which allows us to keep the costs down.